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Updated by user Aug 17, 2018

Update: Hello, So Playtika has contacted me back, however; more of a run around and zero resolution has been given. I decided that I need to file with my bank, so my bank suggested I get the time logs from Playtika to verify I did not approve the funds to be taken out of my account.

I emailed back to Playtika asking for my time logs from the past 60 days, response was โ€œyou need to open up a new ticket number and make the request.โ€ So back to square 1, and still issue is not resolved. This has been a struggle for way to long, and Iโ€™m hoping someone will read this and has had it happen to them as well and has began the courts route. The CEO is just ridiculous too, Robert Antokol, Iโ€™ve emailed him twice, and still no response.

This company needs to shut down for forever, I feel like integrity and ethics are not values to this Company. PLEASE PEOPLE THAT VIEWS THIS REVIEW, DO NOT PLAY THIS COMPANYS GAMES.

Updated by user Jul 23, 2018

Update: I emailed back the customer support Robert and asked for a higher level of management to speak with on July 19, 2018. I also emailed the Co Founder and CEO Robert Antokol on July 19, 2018, explaining the situation.

I received only 1 email back today July 23, 2018, from customer support Robert explaining that there were no floor supervisors in the office and I would be contacted as soon as they arrived. Still have not been contacted. And the CEO, yep, never heard from him either. The more I deal with this company the more I am understanding what a sham they are and they purposely delay responses thinking you will just give up and go away.

Well guess what, this chic is not going anywhere and will continue to write and submit reviews about what they have done to me until the issue is resolved (that means refunded in actual U.S.

dollars that you took from me). Itโ€™s pitiful this company canโ€™t admit fault and will continue to lose clients due to the reviews I have or will be giving.

Original review posted by user Jul 18, 2018

I downloaded this game on March 20, 2018. By March 31, 2018, $737.79 had been deducted out of my checking account 80% by this company. April 2018, another $3206.19 taken out of my account. May 2018, another $4026.55 taken from my account. June 2018, another $9075.35 taken from my account. July 2018, $865.65 taken out (I finally was able to remove my debit card from my iTunes account so the frivolous charges stopped.) The charges are ludicrous and impossible for me to even purchase if I even wanted to, working 50-60 hrs a week and taking care of my sick grandmother takes up majority of my time, as well as caring for my fiancรฉ, cleaning house and doing laundry. I have emailed the support team numerous times, I got an incident #INC576****-slots, they emailed back asking for all Apple receipts on July 13, 2018 at 7:05 am, I sent them in on July 13 beginning at 5:45 pm (192 receipts), and heard nothing back. I then contacted the support team again, and got a new incident #INC577**** and was told Iโ€™d be contacted by someone shortly. Well that never happened. Total silence. July 14, 2018, I then went on the App Store and pulled up the developerโ€™s email and sent him emails I had sent in and also received at 5:08 pm, but still total silence. So July 15, 2018, i went back to Slotomania and selected contact us, and received a third incident number #INC578****. Still no response.

DO NOT DOWNLOAD OR PURCHASE THIS APP!!! I am out $18000, and cannot get an answer as to how or why. This company is not worth wasting your time on.

Update: After writing this review and one on the FB page, I suddenly was requested to send all receipts in (which I already did previously, but they want it all in ONE email), thatโ€™s impossible since customer support email isnโ€™t big enough to take a file that large, so I sent in my Dropbox link. I again got the response, โ€œOh we never received the receiptsโ€ , finally Alice Wolf emailed me and said they found them and were working on the issue. Hereโ€™s the issue now: I have emailed customer support multiple times on Monday asking them where they are at on a resolution, and weโ€™re back to the no response. Then I get an email from Alice asking if I would like to receive 200M in free coins and 1000 S points. Ummmm, does that sound equivalent to $18,000 USD? And so I declined and asked for an update on the incident, and was told โ€œwe are in the March receipts now.โ€ I asked again for an update multiple times today, and still, no response, just getting email offers for free coins. I DO NOT NEED FREE COINS, I NEED THE UNAUTHORIZED PAYMENTS CREDITED BACK TO THE ACCOUNT THEY WERE TAKEN FROM ORIGINALLY, or send a check in the mail.

If I were the CEO or COO of this company, I would be very engaged in my company with all these negative reviews they are receiving. I also would probably make it a priority to make things right with each customer especially since majority of them are saying the same thing is occurring: unauthorized fund removal from with their credit or debit cards. I would also make it a point to have a telephone number available for these issues. You may have more success with your clientele quotas and/ or sales quotas. This canโ€™t be very helpful for either.

Reason of review: Unauthorized money taken out of my bank account.

Monetary Loss: $18000.

Preferred solution: Full refund.

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