Lale C
map-marker Turgut, Mugla

Royal game coins

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I cant take my royal game coins user ID 151325****22885
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Preferred solution: Let the company propose a solution

Anonymous
map-marker Chicago, Illinois

My whole clan was taken down Frank teiches....is the leader

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M y VIP dumped me...unfriended me. Went from level 23.209 to level one. My points covered the whole clan. 2 days app went to zero. 2 days before collecting for spinning. We were all cheated clan leader name Frank touches is clan leader..very wrong. Deceitful. Having all members contact customer service .been with slotomania since day am a diamond. I spent 0ver ten thousand dollars. The VIP dean Olson has treated me horribly..email smithdawnee@***.com is no longer working. Send email to ks.blackcloud8@***.com .or call me at 563396**** at 5PM. Or after..lost my account after switching from windows 7 to windows ten. Ty dawn SmithSad
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User's recommendation: Don't play

Don B Ppu

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Verified Buyer
| map-marker Tucson, Arizona

Got Cheated

Playtika - Got Cheated
I had a pair of ACES and got beat by a high card
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MaryJane P Php

Game not connecting to your server per the error code. I'm using my kindle fire. Second generation I believe.

All other games and services work quite well. Again the error message I get says that ite having trouble connecting with your server. Attempts being made to resolve. It's been days. What or when can I expect the issue to be resolved,? Getting angry Please advise. I've been playing this game every morning with my coffee for many years. You're screwing up my routine Respectfully Jane Price
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Preferred solution: Fix your server

Craig F Slu

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Verified Reviewer

Had 5.5 billion in chips vanish along with my account

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On 6/23/2020 logged into my account and was playing 10/20 mil stakes. I logged out for 5 minutes, when I logged back in my account was gone!!!!I was stuck with starting all over. Tried to get ahold of there service department 7 times now to get my M Status and 5.5 billion in chips!!!! No response what so ever!!! Seems to me Ive been ripped off by WSOP and playtika. Just want my status and chips back!!!
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Preferred solution: Full refund

User's recommendation: Careful with your account!!! You can lose everything in a second!!

Anonymous
map-marker Swiss, West Virginia

Poor rewards

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I personally feel you pay for things constantly and the rewards are minimal. The farther you go in the game it is more difficult to purchase cards. I had over 2000 credits and spent close to 1k in one day trying to get one card in Berlin to finish. Gave me every card but the one I needed to complete the level. I do believe this game is rigged. Sorry to say.
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User's recommendation: Do not even bother downloading it you will delete it out of frustration

john s Cbg

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Verified Reviewer
| map-marker Arcata, California

Can not log in

i do not have a valid password&;;; i do not know how to get one please help
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Preferred solution: Let the company propose a solution

michael r Kbi

Never get help from customer service. rip off

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i have been playing slotomania for years so i am to blame too. it seems the higher you get the more they charge you to play. they have games on games like the daily dash where if you win or bet 165 billion you win a small prize but the catch is they sell for 24.99 13 billion points and you can buy the lucky spin and win up to 60 times your bet, never happens most i never won more than 3 and a half times. my main problem lately is that i can not win. no matter what they say they put you in a winning or losing percentage depending on your play history. when you get as high as i am the percentage is very low. i have made many purchases lately and can not seen to play without losing everything quick, when i complained they had the nerve once to say the sloto god is not on my side, i doubt god or any other god could care about their site, meanwhile we know they control what you win or lose. i have gone 3 years without hitting a grand or super jackpot and i usually play the jackpot poll games the most you think playing everyday i would of hit it once, i could not imagine what you have to pay to hit the grand or super jackpot, another thing is when you make a purchase you get an ace card and sloto cards which you collect to win prizes another losing adventure at least for me because i have never completed the challenge. i have probably made 11 purchases and the past month or two without getting any card i needed to complete the challenge. anyway this might not happen to you when you play the site but it happened to me so if you play as much as i did and if you get up to the level which i am approximately at 12905 count on having to spend to play any more.
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Pros:
  • Fun and exiting
Cons:
  • Drain every nickle they can off you

Preferred solution: Let the company propose a solution

User's recommendation: do not count on help from customer sevrvice they control your streaks

Robyn L Wur

Suspected algorithm to reduce chances of winning in order to force players to purchase at an unreasonable rate

I have noticed a continued pattern on bingo blitz that "punishes" players that make in app purchases. Everytime I made bigger purchases for bingo credits in order to play bingo rounds the game became increasingly harder to win more credits. I tried playing during different times during the day, different rooms and found that the more I purchased the harder it was to win or get even 1 bingo. I spent a ridiculous amount of money on this game in a months time. The side games also became impossible to play unless you make purchases. In app purchases in every other game I've played help INCREASE play, It's the point. Bingo blitz makes it impossible to play at all unless you continue to buy credits. The price of the credits and unreasonable too. It's a highly addictive game that has constant pop ups to sell credits, coins, daubs and other items to play the side games. I had over 2000 different boosts and daubs in my inventory and while playing I was rarely offered the good daubs or boosts needed to increase the chance of a bingo. I purchased wild card daubs only to find that while in a round of bingo they would be offered right before the round closed with no chance of being able to use it (but was removed from my inventory as if it had been used.). The game also would offer a particular shadow card (guaranteed) if you spend more credits to play again. On several occasions I would play again just to get that shadow card and it would not show up as promised. Buffalo studios should be held accountable for taking advantage of people willing to make In app purchases. It is a don't fraudulent game that promises ongoing play only to snatch what you just bought up in 2 min or less. This is not an exaggeration. I am not the only person that has noticed this. I have played games for years And have never encountered anything like this before.
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Loss:
$3800
Pros:
  • I liked until recently
Cons:
  • Rip people off
  • I am being cheated by this game and those who control it
  • Not winning enough

Preferred solution: Full refund

User's recommendation: Don't download Bingo Blitz. It had highly addictive potential and can destroy your life in a month.

Robert G Brd

Unable to charge for chips

WHEN WILL THE PHONES BE AVAILABLE BOB GARDNER bob-pearl@***.net 817-683-****
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Cons:
  • Loss of revenue
Kalen L

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Verified Reviewer

Charged $199.99 & 64.98 for Chips on June 19th.

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I have no idea what could have happened, unless I punched buttons in my sleep. Because if you look at my previous record I have never bought that many , nor would I. I would like a refund on both of those amounts. I won't play the game until this is squared up. The order# on the $199.99 is GPA 3306-08**-**30-6**** June 19. The $64.98 was also June 19th. My name is Kalen LaViolette Visa# 4432 92** **53 0595 exp 04/21 I would appreciate your attention to this matter. Thank You Kalen
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Loss:
$265
Pros:
  • Games are great always got something extra going on
Cons:
  • Being charged for something i never did

Preferred solution: Full refund

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Delano, California

Unauthorized money

Playtika - Unauthorized money
Playtika - Unauthorized money - Image 2
Money was debited from my account on 3/26 and 3/25 unauthorized please return funds to account ending in 0433, Alferteen Young
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Anonymous
map-marker Cape Town, Western Cape

Peofile and monwy dissapeared

My profile and money dissapeared overnight. I had to reregister. Where is my old name and chipsi
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Anonymous

Deplorable customer service

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I have attempted to get credit for my winnings six times over five hours. The same problem occurred six times and did not credit for a win on six differing wins. So, this was six differing problems and I wrote to them six times. Usually there is an automated response after writing. I received two of them out of six. I have tried to find me other ways to contact Playtika as these games are being played on Caesars Slots, but if you go to their website, it leads you back to Caesars Slots.
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Pros:
  • Games are fun
Cons:
  • Customer service is horrible

User's recommendation: If you are spending any money on these games, think again. Who knows if I will ever hear from them at all.

Brian L Maj
map-marker Auburn, Washington

Steam keeps taking money out of my account that I didn't authorize

World Series of Poker took money out of my account that I did not authorize about 12 about $72 to be exact
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